HOW TO ORDER
How to Order
- Choose the product and variant, then add it to your cart
- Go to checkout and fill in the recipient name, phone number and full address
- Select a delivery method and a payment method
- Check the items, shipping fee and total, then submit the order
Please double-check the delivery details before submitting. Return and re-delivery charges caused by a wrong address or phone number are borne by the buyer.
Order Confirmation and Acceptance
After submitting you will receive a confirmation notice. That notice only means we have received your order. The order is accepted once we have confirmed stock and received payment. If an item turns out to be unavailable we will contact you to swap it, wait for restock, or refund.
Payment Methods
We accept the following, subject to what is shown at checkout: bank transfer, FPX online banking, e-wallets, and credit or debit cards where available. If you pay by bank transfer, upload your payment slip within [TO FILL: proof upload deadline, e.g. 24 hours] and quote your order number, otherwise the order may be cancelled automatically.
Payment Deadline and Auto-Cancellation
Unpaid orders are held for [TO FILL: order hold period in hours or days]. After that the system may cancel the order and release the stock to other customers. You are welcome to order again, at the price and stock available at that time.
Prices, Vouchers and Member Discounts
All prices are shown in the currency displayed on this site. Vouchers, promotional prices and member discounts apply on the conditions stated on the campaign page. Unless stated otherwise they cannot be combined, and they carry no cash value and give no change. Promotional quantities are limited and allocated by successful payment.
Changing or Cancelling an Order
Once an order has entered packing or dispatch it can no longer be changed. To change items, quantity or the delivery address, contact us at [TO FILL: customer service email or WhatsApp number] before dispatch and quote your order number. Orders already shipped are handled under the returns policy.
Receipts and Invoices
Your order history and payment status are available in your member account. If you need an invoice addressed to a company, add the company name and [TO FILL: tax details required, e.g. company registration or tax number] in the order remarks when ordering; we are unable to reissue after dispatch.