Privacy Policy
What We Collect
When you place an order, register an account or contact us, we collect the details needed to complete the transaction: your name, phone number, email address, delivery and billing address, order contents and payment status. Our servers also log your IP address, browser type and the pages you view, which we use to keep the store running and secure.
How We Use It
- To process orders, arrange delivery and provide after-sales support
- To send order confirmations, dispatch notices and tracking updates
- To answer enquiries and handle returns or complaints
- To send promotions and product news, only where you have agreed to receive them
- To keep transaction and tax records as the law requires
Who We Share It With
We do not sell your personal data. We share only what is necessary: delivery details with our courier ([TO FILL: courier partner]), payment details with our payment provider ([TO FILL: payment provider]), and information we are legally required to disclose to the authorities. Partners receive the minimum data needed to do the job.
Cookies and Tracking
We use cookies to keep your shopping cart and login session working and to measure basic traffic. You may switch cookies off in your browser, but features such as the cart and member login may stop working properly.
Storage and Security
We apply reasonable technical and organisational measures to protect your data. Transaction records are kept for [TO FILL: data retention period] and are deleted or anonymised once the period ends or the data is no longer needed. Full card numbers are handled by the payment provider and are never stored by us.
Your Rights under PDPA 2010
Under the Malaysian Personal Data Protection Act 2010 (PDPA 2010) you may ask to access or correct your personal data, and you may ask us to stop using it for marketing. Email [TO FILL: customer service email] with your order number or registered email so we can verify who you are, and we will reply within [TO FILL: response time, e.g. 14 working days].
Changes to This Notice
Any change will be published on this page with an updated effective date, so please check it from time to time. Last updated: [TO FILL: effective date].